ElevateBio

Business Operations Manager
November 2019–July 2020

• Served as the go-to person for all employees, department heads, and executives at a busy, fast-growing biotech start-up during and after their move to a brand new 108,000 sq ft office, lab, and manufacturing facility
  

• Hired, trained, and supervised a full-time Office Administrator, responsible for:

  • Ensuring reception desk coverage (mail & package distribution, answering phones, greeting visitors, etc.)

  • Ordering/re-stocking office & kitchen supplies

  • Scheduling & tracking meeting room bookings, contractor appointments, office cleaning, new hire orientations, etc.

  • Facilitating food purchase requests including lunch meetings and event catering

  • Cultivating and maintaining positive vendor relationships

  • Drafting and distributing company-wide announcements

  • Miscellaneous ad-hoc project assistance
    

• Researched, selected, and implemented numerous processes and systems with an eye towards efficiency, technology/user interface, budget, flexibility, and scale, in close collaboration with various department heads including:

  • COO

  • VP of Facilities & Engineering

  • Director of IT

  • Lab Services Coordinator

  • Director of Supply Chain

  • Director of People Operations

  • SVP, Commercial Development

  • Associate Director, Warehousing Management

  • VP of Analytics & Quality Control

  • Executive Assistants to CSO and CBO

  • Senior Process Engineer

  • SVP, Head of Finance & Accounting
    

• Formed and led interdepartmental committees under the supervision of the Director of People Operations to explore questions related to office policy and culture as they arose, such as:

  • Parking & shuttle passes

  • Birthday & anniversary celebrations

  • Services provided by the reception desk

  • The layout of and provisions in the employee kitchen

  • Support for charity and volunteer work

  • The company's response to current events

  • Parental and "paw-ternity" leave

  • Office seating configurations

  • Maintaining the company culture while working from home during the COVID-19 pandemic
    

• Assisted in hiring, onboarding, and training 50+ employees within an eight-month period
  

• Coordinated holiday & milestone celebrations, games & competitions, monthly themed happy hours, and other team-building activities with the help of the Office Administrator
  

• Kept detailed, categorized records of expenditures and partnered with the finance team to evaluate budgets and spending on a bi-weekly basis
  

• Communicated policy, process, facility, and employee requests, information, and updates across teams to relevant department members; routinely followed up or escalated issues in order to resolve them in a satisfactory and timely manner
  

Reference: Missy Kotchey, VP, Head of People Operations

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Reference: Mickaela Noonan, former Lab Services Coordinator

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Reference: Kimberly Calaj, former Office Administrator

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