Club Administrator
August 2010–May 2012


  • Provided customer service for a membership of over 5,000 and established a rapport with hundreds of regular members

  • Collected membership dues, created and updated membership profiles using company-specific software, worked to resolve billing issues, and facilitated contractual changes

  • Managed calendar for sales staff, personal trainers, class instructors, and front desk staff

  • Oversaw AR and AP reporting

  • Restructured and maintained the company’s filing system

  • Coordinated staff meetings and special events

  • Inventoried and ordered office supplies

  • Scheduled, directed, and oversaw the work of custodial staff and equipment repair technicians

  • Designed and printed business cards and marketing materials

  • Trained new front desk staff and sales personnel on in-house software and gym policies & procedures

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